The GoGreen Conference at the Hyatt, Olive 8 was a modest explosion of various who’s who in this and that in the progressive, green-loving arena. A particular session, Social Media and Your Sustainable Message: Maximizing Outreach Through Online Forums had me itching to intrude with answers to audience questions, but as the sworn-to-silence videographer, I thought it tacky to turn the camera unto myself. This would have been particularly obnoxious, given I was standing in everyone’s way to begin with. The panelist answers have been condensed in a video (currently uploading very slowly), while my responses to questions I considered especially common are written below (and the censored version of this blog post is here: http://re-visionlabs.com/thelab.

Q: How much labor does social networking take?
No time at all if you:
1. Know what your objectives are before diving into Twitter, Facebook, etc.
2. Are an efficient social medialite because of fulfilling #1.
At Re-Vision Labs (@RVLcommunity), my objectives are as follows:
1. Connect with a community of news sources, thought leaders, and interested parties around Government 2.0, Environment, Education,Global Development, and, to a smaller extent, Microfinance and Social Media (the latter being my personal favorite, of course).
2. Engage with these folks and organizations online.
All one needs to do is spend a week (or really, a couple full days) building an infrastructure which makes achieving the above objectives really easy. This infrastructure falls into two broad categories in Twitter:
1. Populate Twitter lists
2. Create a loose daily quota sytem of # RTs, DMs, @Replies, Bit.ly links, and “Original Thoughts” (as I call it) to ensure daily engagement that neither overwhelms you nor allows you to slack off, nor, most importantly, ensures you don’t become a Twitter Tool.
And on Re-Vision Labs Facebook (in which content can actually be more influential because it addresses a more intimate audience typically, but is actually harder in my opinion to engage people as a business site without the same wall-to-wall commenting options as individual sites):
1. Have a just plain cool site with pithy and/or interaction-reaction oriented wall posts, a colorful photo album, video gallery, polls, and, my personal favorite, friend highlights.
2. Invite friends to fan your page with personalized messages.
Ricardo Rabago from PCC Natural Markets immediately said, “It takes A LOT of labor,” to my surprise. But I realized he was referring to his birth into the Twitter and Facebook universe. The getting started phase is always a drag. But it gets exponentially easier once you build an infrastructure. The most important question to ask yourself before fully committing to a social media strategy is, as Robago eventually asks the audience, “How do you develop a system where the information is coming to you?”
Re-Vision Labs founding partner Gabriel Scheer, on the other hand, responded, “Twitter can also be pretty lightweight. Depending on what your strategy is, you can just check in once in a while and see what your followers are doing, whether you’re following anyone.” It is what you make of it. Like college, or intramural sports, or Basket Weaving 101.
Nik Blosser, Founder and President of Celilo Group Media summed it up best, in my opinion: “15 to 30 minutes a day, which isn’t a lot of time, but you do have to build it into your routine, and that’s probably the hardest part.”
Q: Can you give me an idea on the speed by which you’re converting new fans and followers? And second of all, how are you complimenting your online with your offline presence?
Gabriel responded: “I fundamentally believe that it’s really about the offline. The online facilitates that. It’s kind of like email; you don’t email your friends because you like emailing, you email to get some transaction accomplished. Social media is another way to continue the conversation.”
I would like to respond in typical, borderline-offensive Aurea manner: Well, if by converting you mean objectifying fans and followers as potential clients, and employing only metric-laden tactics by which to drive new fans and followers into actual customers, then you’re just another myopic poser the world needs less of. I am not anti-statistics by any means, but I think that hyper-focusing on, say, calculating each Facebook fan to be $3.60 turns us into the same short-term numbers-obsessed tools who littered Lehman Brothers and other investment banks and hedge funds who together precipitated the fall of the financial universe. And brought us down with them. Don’t cheapen my online community building.
Self-proclaimed social media “scientists” are intelligent salesmen wearing lab coats in my opinion (an example of this is Dan Zarrella, whose research is smart but objectives smarmy). Numbers are easy, and numbers sell. I think the most effective means to “converting” Facebook friends and Twitter followers into “clients,” is to truly and consistently view them as online neighbors who you want to build strong relationships with. The point of prioritizing (prioritizing, not exclusively pursuing that is) the principle of social media — community connections — over statistics or example, is just plain Good Neighbor politics that serve you in the long run. If your Rhododendron is hanging over their fence, they don’t simply uproot the entire bush because you’re just another sneaky Automaton involved in 2-D people mining to them. If you value others through community engagement, not individual price tagging, your friends will become over time loyal customers, not bargain-shoppers.
Q: How Do You Avoid Burnout?
I think everyone had a good point and there isn’t really an answer to this question, as it depends on the person behind the computer screen, business objectives, and your overall strategy. As Ricardo Robago respectfully assured the audience, “You can’t be there 24-7. But people understand. As long as you can get back to them in a reasonable time, people understand.”
Gabriel, taking that a bit further, asked us to recall that “it’s a dialogue between you and a community of people — it’s not just about youtalking to them. You don’t always have to respond to other people, because other people will.” True—once you getting to a tipping point, or critical mass, your friends and followers will facilitate the conversation for you much of the time.
Personally, I think that one simply avoids burnout the way anyone avoids burnout—by being passionate about what you do. With respect to social media, burnout is avoided by loving information, people, and ideas. (And by being consistently engaged so you don’t have to drink from the firehouse every time you get thirsty).
Q: Do you recommend having a structured plan or policy around social media? What happens if you have multiple audiences that have different needs?
I would like to echo Gabriel in that “strategy is very important.” In fact, essential. I can’t imagine not having a social media strategy and plan before even creating a Facebook or Twitter page. Imagine bumbling around in a tumultuous sea of rapid-fire, real time information. How on earth do you use any of that to generate value for your customers? By know who you want to engage with, what type of information you’re mining, and why you’re online in the first place.
Q: What are the dangers that Twitter, or Social Media has with regard to your competitors seeing [content you post] or your followers and then targeting them?
I think Gabriel summarized this nicely: “It’s the same with any marketing ploy; who’s to say that if you put up a billboard a competitor can’t put one up across the road? As you’re thinking about it from a crowdsourcing perspective, there’s having a great idea and then implementing that idea. If you have a thousand great ideas… well, if you pick up the top ten ideas and your competitors pick up the next ten, you’re still up in front. So it’s the action around the ideas in the first place and then how you engage that community around those ideas.”
Ditto. The idea launches you into the war zone, but successful and speedy implementation is what wins. But I’d also like to discuss how the internet and social media has really elevated the importance of “Giving away” ideas, thoughts, and recommendations. Freebies are great advertising and a proven marketing strategy – and SO much easier to do now that you can advertise free webinars, seminars, and blog posts by experts instantly on the internet. It’s the equivalent of a restaurant atmosphere now and how to entice customers into the door; preparing and serving quality food is what interested parties will pay for, based on the long-standing faith that quality yields quality. Social media tools are the most cost-efficient and convenient way to show off your store front and what you have to offer– but the core value that drives repeat business is in the pay-for content that isn’t free online. And that can’t be easily replicated by competitors combing through your tweets and blog posts.
Q: Are you marginalizing those without access to Twitter and Facebook?
What’s fantastic about 2010 is that anyone with access to a library, school, smart phone, or computer has instant access to Twitter and Facebook. These tools are free, and access is at most a stone’s throw away. And the glory on online AND offline community engagement is the latter can be used to reach those who don’t use online tools as their primary means of communicating. In 201o, there is no excuse for not being able to “reach” people. As Gabriel notes, “it’s not as much about race and class with regard to these tools, but who’s using it for what.”